SHIPPING POLICY

If you’ve changed your mind, you have 30 days from the day you received your order to return any items back to us.

For hygiene and repackaging purposes, we ask that you only return items that are unused, unwashed and in the original packaging. Any items that are used or returned outside of the 30-day window will not be refunded unless the return has been approved by a member of our Customer Services team.

Unfortunately, we are unable to offer exchanges. If you would like to exchange your items, we ask that you follow the below steps to make a return and place a new order.

Please note that any delivery charges will not be reimbursed.

 

You can arrange a free return with Evri here.

You are welcome to return your parcel using an alternative service, however you will be responsible for the associated postage costs, and we will not reimburse the charges incurred. Below is the address that returns should be sent to us: Balmoral Trading Est, 113 River Road, Barking, London, IG11 0EG

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Whichever way you decide to make the return, please keep hold of your proof of postage, or collection, until you see the refund in your account.

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Once we receive your return, we will process your refund within 14 days. Once the return has been processed for a refund, you’ll receive an automated email with the details of your refund. Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account.

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